Refund Policy

The short version

Cancel a subscription yourself in your member settings. You keep access until the end of the period you already paid for and it does not renew again. A plan sold with a minimum term, said before you pay, can be cancelled once that minimum is up. Digital products have a 30-day money-back window. Reports and calls are refunded in full until the work starts.

1. Cancelling a subscription

You can cancel from your own membership settings, without emailing us and without asking permission. Florida law requires us to let you cancel the same way you signed up (Fla. Stat. 501.165), so if you joined with a click you can leave with a click. If you cannot find the control, email contact@bizgen.io and we will cancel it for you and confirm in writing the same day we see it.

Cancelling stops the next charge. It does not claw back the period you are in: your access runs to the end of the month, quarter or year you have paid for, and then stops. We do not charge a fee for leaving.

2. Refunds on subscription payments

A subscription payment is not refunded once the month, quarter or year it pays for has started. Three exceptions, and you do not have to argue about any of them. If we charge you after you cancelled, or charge the wrong amount, we refund it in full. If your plan’s page states the First Hire Guarantee, it applies exactly as printed there: show up to your first Training Lab and your first Implementation Lab, and if your first AI employee is not doing real work in your business within 30 days, we keep building with you free until it is, or refund every dollar, your choice. And if we fail to run what your plan promises, such as the live calls, we refund the month it happened in.

Agent Academy VIP is billed monthly, every 3 months or yearly, whichever you chose. A quarterly or yearly payment covers the whole period up front and, like any subscription payment, is not refunded once that period has started, except as described above. Cancelling stops the next renewal.

3. One-time purchases

The workshop, the prompt vault, the Revenue Leak Scan, the Private Revenue Review and the Business X-Ray are one-time purchases. Nothing about them renews and no subscription is attached to any of them.

Digital products, meaning the $7 first AI employee kit and its add-ons, the prompt packs, the Gone-Quiet Playbook and the Customer Win-Back System, and the $47 workshop seat: full refund for any reason within 30 days of purchase. Email us, say refund, and you keep what you downloaded. Reports and calls, meaning the Revenue Leak Scan, the Owner’s Read, the Private Revenue Review and the Business X-Ray: full refund any time before the work or the call starts. Once delivered, they are refunded in full only if they were not delivered as described.

Two commitments that apply regardless. If a report or session you paid for is not delivered, you get your money back. And if your scan comes back clean, meaning your own records show nothing worth acting on, we say so rather than manufacturing a finding, and that is not a reason we keep more of your money than the work we did.

The 30-Day AI Mastery Challenge

The 30-Day AI Mastery Challenge is a one-time purchase. The price is $197 for the first 100 buyers and $397 after that. You have one year of access from the day you pay, and nothing renews. When the year ends, your access to the lessons ends. It comes with one promise, the Four Results Guarantee. If you complete all 30 daily tasks, saving each one in your My AI toolkit, and at the end you do not have the four results the course names (your business brain file, ten tested prompts, one AI assistant doing a job every week, and a before and after number you measured yourself), email us within 30 days after your Day 30 and we refund the full amount you paid. Your saved tasks are how we check, so there is nothing to argue about.

That promise is the refund for the 30 days. Apart from it, what you paid is not refunded, except that if we charge you twice or the wrong amount we refund the difference in full. A refund ends your access to the 30 days. The three bonuses that come with the 30 days (the Gone-Quiet Playbook, the Customer Win-Back System and the Cash Conversation Vault) are separate downloads and links, and a refund does not take them back. If you have already used the $197 credit toward Agent Academy, it was spent there and is not refunded a second time.

4. Credits between products

Some purchases credit toward a larger one instead of being refunded. The $97 scan credits in full toward the Private Revenue Review or the Business X-Ray within 30 days. The review credits in full toward the X-Ray within 60 days. The X-Ray credits in full toward AI Department onboarding within 90 days.

The 30-Day AI Mastery Challenge gives you a $197 credit toward your first Agent Academy payment, once, whether you paid $197 or $397. You get it if you join within 60 days of buying it while signed in to the member portal with the email you bought with. It reduces that first payment only.

A credit is applied once, to the product named, inside that window. It is not cash and it cannot be paid out. Apart from the 30-Day AI Mastery Challenge credit, no credit reduces a subscription price, and monthly prices are never otherwise discounted.

5. The AI Department

The AI Department is sold on a six-month minimum, stated on its page and again in writing before you pay, and nobody is enrolled without a call first. During the minimum the subscription does not cancel for convenience. The onboarding fee covers work performed at the start and is not refundable once that work has begun. If we fail to deliver what your written onboarding plan promises and do not fix it within 14 days of you telling us in writing, you can end the minimum early and owe nothing further.

6. How to ask

Email contact@bizgen.io from the address you bought with, say what you bought and when, and say what happened. A person reads it. We answer within two business days. Approved refunds go back to the card you paid with and take as long as your bank takes, usually a few business days.

7. Chargebacks

If something is wrong, email us before you call your bank. A chargeback freezes the money for weeks and usually ends any access immediately, which helps nobody. We would rather just refund you.

8. What we do not refund

Time already delivered, such as a call that happened or a session you attended. Community access for a period you have already used. A credit that has already been applied to another product.

9. Contact

contact@bizgen.io, or BGAI Ventures LLC at 2401 NE 65th St, #208, Fort Lauderdale, FL 33308.

This policy states what we actually do. Where a window has not been decided it says so rather than inventing one. It is not legal advice and has not yet been reviewed by an attorney.